Refund policy

🔄 RETURNS & REFUNDS POLICY 

Final sale

All sales of fine art prints (giclée), original artwork purchased directly through my studio, and accessories or textile products are final. I don’t accept returns or exchanges, and orders can’t be cancelled.

Artwork purchased through Carleton Place Gallery is subject to the gallery’s terms. Please contact the gallery directly.

Damaged or defective items

For customers in Canada, damaged or defective items are eligible for a refund of the full item price. To request a refund, please email info@brigitteklassenart.ca within 7 calendar days of delivery. Include your order number or, for original artwork purchased directly through my studio, your name or purchase details. Include photos of the item and packaging, and please keep the packaging. I don’t offer replacements.

Lost, stolen or undelivered packages

For fine art prints and accessories, please contact the carrier directly about packages that are lost, stolen or marked delivered but can’t be found. I don’t offer free replacements for packages reported lost or stolen.

For original artwork shipped directly from my studio, please contact me promptly if the shipment is lost. If the artwork arrives damaged, please contact me within 7 calendar days of delivery. For damage, include photos of the artwork and packaging, and keep the packaging. I’ll review the situation and follow up with you directly about the next steps.

If a package is returned because the shipping address provided was incorrect, the buyer is responsible for the re-shipping cost, as explained in my Shipping Policy.

This policy describes my usual practices. If you have questions about this policy, please contact me.